From an Alameda Police Department press release:
The Alameda Police Department is now providing direct customer service for
parking citations, so that callers can speak to a live person as their first point of
contact, and not have to navigate a lengthy phone tree.
Police Chief Mike Noonan directed staff to bring the customer service portion
of the parking citation program back in-house after hearing complaints from
residents over the last 18 months. “Most of the complaints we received had to do with poor customer service, and they were persistent,” Noonan said.
The City of Alameda outsourced the parking citation program at the end
of 2010 to save approximately $80,000 on staff and processing costs annually.
Bringing the customer service portion back in-house will result in a net cost of
approximately $32,000 a year.
Effective immediately, the Police Department is now accepting payments for parking citations in person (via check, money order, cash or credit), we are handling all customer service questions for citizens (via phone or in-person), and we are coordinating the administrative review/appeal requests when someone believes they were issued a citation in error.
The Police Department's web page provides detailed information about
the parking citation process, payment options, instructions, office hours,
and forms/requirements for contesting a citation. Please visit us at:
Police Department staff is available to assist over the phone (510-337-8411) or
in person Monday through Thursday from 10 a.m. to 4 p.m.
An after-hours payment drop box is located inside the main lobby of APD and
payments (no cash) may be dropped off any time the lobby doors are
open (usually from 6 a.m. to 8 p.m. daily). The Police Department is located at 1555 Oak St., Alameda, CA 94501.
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